This page covers two separate things: questions about what's written on Rainbet pages, and questions about your own Rainbet account. They go to different places, so it's worth knowing which one applies before you write in.
Contact the martinpattonmotors.co.uk editorial team
Our inbox handles questions about the content on this site — a figure you think looks wrong, a page that needs updating, or something you'd like us to cover in more depth. Write to [email protected] and expect a reply within 48 hours.
We are not able to access your Rainbet account, process a deposit, or intervene in a withdrawal from this inbox. Those requests need to go directly to Rainbet, using the channel below.
Questions about your account
For anything account-specific — registration, deposits, withdrawals, bonus terms, identity verification, or a technical fault — Rainbet's live chat is available around the clock, seven days a week, and is the fastest route to a resolution. It sits inside your account once you're logged in.
Verification queries in particular move faster with the right documents ready: a government-issued photo ID, a selfie holding that ID, and a recent bank statement or utility bill. Rainbet's own review can take up to 7 business days, and accounts not verified within 72 hours may see deposits, withdrawals or access restricted until the documents are in.
What to have ready before you write in
- The email address registered on the account
- Roughly when the issue happened
- Any reference number or on-screen message shown at the time
- The payment method involved, if the query concerns a deposit or withdrawal
Having those to hand means the first reply can actually resolve something, rather than asking for them.
Response expectations
Editorial queries to [email protected] are answered within 48 hours. Account matters handled directly through Rainbet's live chat are typically resolved far faster, since chat support runs continuously rather than in office hours.
Getting help beyond this site
If a query is less about the account and more about how gambling is affecting you, that's a different kind of help, and it's free. GamCare runs the National Gambling Helpline on 0808 8020 133, free and available 24/7, and BeGambleAware offers confidential support alongside it. If you'd rather block access outright, GamStop covers self-exclusion across licensed UK-facing sites.
This site is for players aged 18 and over (18+) only. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.